Gladly

This connector captures data from Gladly into Estuary collections.

Supported data resources

This connector can be used to sync the following Event entity types from Gladly:

• AGENT_AVAILABILITY
• AGENT_STATUS
• CONTACT
• CONVERSATION
• CUSTOMER
• PAYMENT_REQUEST
• TASK

By default, each entity type is mapped to an Estuary collection through a separate binding.

Prerequisites

To set up the Gladly source connector, you'll need a Gladly account with an API token.

Configuration

You configure connectors either in the Estuary web app, or by directly editing the catalog specification file. See connectors to learn more about using connectors. The values and specification sample below provide configuration details specific to the Gladly source connector.

Properties

Endpoint

Property	Title	Description	Type	Required/Default
/organization	Organization	Organization to Request Data From	string	Required
/agentEmail	Agent Email	Agent Email Address to use for Authentication	string	Required
/apiToken	API Token	API Token to use for Authentication	string	Required

Bindings

Property	Title	Description	Type	Required/Default
/name	Name	Name of this resource	string	Required
/interval	Interval	Interval between updates for this resource	string

Sample

captures:
  ${PREFIX}/${CAPTURE_NAME}:
    endpoint:
      connector:
        image: ghcr.io/estuary/source-gladly:v1
        config:
          organization:
          agentEmail:
          apiToken: <secret>
    bindings:
      - resource:
          name: AgentAvailabilityEvents
          interval: PT30S
        target: ${PREFIX}/AgentAvailabilityEvents
      {...}