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Support

There are multiple ways to receive support if you run into issues or have questions while working with Estuary Flow.

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Be aware of downtime affecting Estuary components by subscribing to status updates.

How to reach us​

  • Use Slack for general questions about the product.

  • Email us if your question or issue includes information specific to your company.

  • You can also report issues directly in our GitHub repo.

Grant data sharing access for troubleshooting​

During certain troubleshooting sessions, it can be helpful for a member of the Estuary team to have access to your tenant data. An Estuary team member may request an access grant to help you manage your pipelines at these times.

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Estuary will only ever request access for the estuary_support/ prefix.

You can temporarily grant Estuary access using the following steps:

  1. Go to the Admin page in your Estuary dashboard.

  2. Under the Account Access tab, find the Data Sharing table.

  3. Select Grant Access and fill out the following details in the Share Data modal:

    • Shared Prefix: your tenant prefix
    • Shared With: estuary_support/
    • Capability: may depend on the troubleshooting session, but typically admin

  4. Click Grant Access to confirm.

You should then see estuary_support/ in the list of entities that you're sharing data with.

When your issue is resolved, you can revoke access again by selecting the estuary_support/ row and clicking Remove.

Learn more about access grants.